Riders Give Metro-North Low Grades On CT Commuter Action Group's Survey

  • Comment
A recent survey by the Commuter Action Group revealed most commuters have a poor view of service on the New Haven Line.
A recent survey by the Commuter Action Group revealed most commuters have a poor view of service on the New Haven Line. Photo Credit: File

FAIRFIELD COUNTY, Conn. -- A recent survey of train commuters from Fairfield County and beyond by the Commuter Action Group revealed that more than half the participants graded their experience on Metro-North as a C or below. 

The Commuter Action Group solicited commuters to participate in an online survey grading the performance of Metro-North along the New Haven Line. Of the 635 responses, 422 graded at a C or below, including 14.02 percent who rated the commuter rail's service as a D. 

Survey participants also had the opportunity to post comments regarding their Metro-North experience. Most complaints centered around the duration of the commute and the lack of trains that arrive and depart on schedule. 

"Riding Metro-North is like being transported into a third world nation," one respondent wrote in the survey. "Completely unacceptable transportation for the NYC metro area. It is a complete embarrassment and if there were an alternative, the trains would be empty."

Despite the largely negative feedback, some commuters remain happy with Metro-North's service. A total of 32 of the respondents gave the railroad an A- or better rating. 

"I travel between New Haven (or West Haven) and Grand Central, NYC six to 10 per year for the past several years," another survey participant wrote. "Lucky me. I have never had a bad experience."

While Metro-North has admitted the commuter rail needs improvements, it also provided a customer service survey of its own that 93 percent of randomly selected customers were satisfied or very satisfied, according to The Hartford Courant. 

Click here to view the full results of the Commuter Action Group Survey. 

  • Comment

Comments