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Alert Issued For Eversource Bill Payment Scam

Across New England and the nation, modern scam artists are using sophisticated and intimidating tactics.  Protect yourself by being vigilant, staying informed and guarding your personal information.
Across New England and the nation, modern scam artists are using sophisticated and intimidating tactics. Protect yourself by being vigilant, staying informed and guarding your personal information. Video Credit: Eversource

Eversource is cautioning its customers to be aware of a scam that is making the round in the region where opportunistic fraudsters attempt to discern personal information.

The utility company has issued an alert warning that it has received several reports of people who are receiving calls from scammers claiming to be employees with Eversource who offer a discount on their bill for paying on time for the last six months.

On Twitter, one customer said that she’s received “hundreds of calls and multiple visits.”

According to Eversource :

  • Eversource representatives never ask for instant payment in person or over the phone.
  • Eversource representatives do not require the use of pre-paid debit cards (such as Green Dot MoneyPak, Vanilla or Reloadit).
  • Eversource representatives never request customers meet at a payment center, such as a department or grocery store, to make a payment.
  • Eversource does not solicit door-to-door or on the phone on behalf of third-party energy suppliers.
  • Eversource representatives always carry company-issued photo identification and will always provide it when asked.
  • Contractors working for Eversource always carry documentation explaining the nature and location of their work.
  • Customers who are scheduled for disconnection due to nonpayment receive written notice via the U.S. mail which includes the actions they can take to maintain service.
  • Eversource almost never makes unsolicited house visits. Exceptions might include accessing, maintaining, or ensuring the reliable and safe operation of our equipment.
  • If you’re not sure the person is an Eversource employee, call us. We’ll be glad to verify if work is scheduled at or near your home or business and the identity of the employee.

“This is not us,” the company posted. “Never share your personal information and if you question the validity of the call, hang up and call us at 800-286-2000.”

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